What is Emotional Intelligence?

Emotional intelligence refers to people’s ability to monitor their own and other people’s emotional states and to use this information to act wisely in relationships.

Emotional intelligence has five parts:

  • Self-awareness: recognizing internal feelings
  • Managing emotions: finding ways to handle emotions that are appropriate to the situation
  • Motivation: using self-control to channel emotions toward a goal
  • Empathy: understanding the emotional perspective of other people
  • Handling relationships: using personal information and information about others to handle social relationships and to develop interpersonal skills
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