ON-GOING COACHING

1) You MUST be 25 – 75 years old

2) You MUST be in contact with your ex (at least 1 – 2 responses from your ex in the last two weeks).

IMPORTANT: I do not advice or encourage “no contact”, “limited contact”, “giving space” or any fear/avoidance strategies that involve moving away from what you want instead of moving towards it. My experience over the years is that by the time someone chooses to do “no contact”, 90% of the time, the relationship is so damaged that no amount of coaching will help. I do not want to take your money when there is no hope.

It’ll really help you very much to spend a little more time reading my articles and familiarize yourself with my approach and views before signing up for coaching.

LONG DISTANCE CALLS

Coaching fees cover long distance phone charges landlines and mobile phones for Canada, USA, Europe and Australia.

Please contact us for your specific country custom package if you are in Asia, Latin America, Middle East or Africa.

SETTING UP YOUR APPOINTMENT

My work hours are 10 a.m. – 10 p.m. Eastern Time, Monday – Friday (and 2 – 7 p.m. weekends for emergency sessions only).

After you complete payment, use ourcontact formto send me an email including a contact number and best day/time to call you.

You have a choice to either schedule all your sessions on a specific day/time each week or request a session when you need it (Monday – Friday 12 p.m. – 10 p.m. Eastern). To request a session, please use ourcontact formto send me an email at least 24 hours in advance of when you want us to talk. Include day, preferred times and tel. contact number.

SESSIONS PREPARATION

Please do not send me your story/background information of your relationship. Once I receive your session set-up email, I will send you a brief outline of what to prepare for the session.

EMAIL SUPPORT

Progress updates, questions and follow-up advice is part of the on-going coaching package. You can send me correspondences between the two of you that you think need an objective view (one at a time).

I try as much as possible to respond to your emails within 24 – 48 hours during week days. I do not respond to emails on weekends and holidays. Please note this support is not meant to replace phone sessions or be used as “therapy”, this is for me to support you as you move forward, not for rehearsing the past (see difference between coaching and therapy).

Email support begins after our first session and ends with our last session. The correspondences between the two of you must be from when we start to work together.

CANCELLATION

If you need to cancel a session, give me at least 24 hours advance notice to schedule someone else for that slot. If no cancellation is received, I’ll call you at the agreed time and every 5 minutes after that at least 2 more times before charging you for the session. If you cancel the session 24 hours before the appointment, I’ll make a full refund. If you cancel the session 2 hours to the appointment, I’ll make half refund. If you cancel less than 2 hours before the session, there will be no refund because it’s not possible for me to find someone to fill the time slot in less than 2 hours.

REFUNDS

If you decide to cancel your package, I’ll charge you the regular rate for used sessions (if you have had coaching), contract termination fee of $100 (administrative costs and other fees incurred), and if you received email support, you;ll be charged for email support at the rate of email sessions ($25 per response). The remaining balance will be refunded to your credit card through Paypal.

If the decision to end coaching is mine, you will not be charged the contract termination fee.

PLANS AND PACKAGES

(Click your region for plans/packages)